Terms and Conditions for
OTM Roadside Assistance Program

The OTM Roadside Assistance Program is an emergency road service designed to assist OTM Licensees manage disabled vehicles in a fast and efficient manner in accordance with specific policies and procedures. "OTM Roadside Assistance Program" shall mean Mechanical First Aid, Battery service, Tire Change, Emergency Fuel Delivery, Lockout service and Towing service.

The contracts between OTM and its Service Units require Service Units to render the OTM Roadside Assistance Program promptly, courteously, safely, and efficiently. In accordance with the standard policies and procedures developed for this program, OTM shall monitor the performance of its Service Units as to the delivery of its Roadside Assistance Program to its Licensee’s vehicles and take such actions as OTM deems necessary, appropriate and practical to confirm the Service Units are conforming to contractual standards for performance.

Mechanical First Aid:

If the vehicle is disabled due to mechanical failure, service will consist of minor mechanical adjustments that are reasonably capable of completion at the scene of disablement in order to place the vehicle in a safe and operable condition.

Battery service:

If battery failure occurs, a jump-start will be applied to start the vehicle to place it in an operable condition.

Tire Change:

Service assistance will be provided to remove a flat or damaged tire and replace it with an inflated spare. If there is no inflated spare, the flat is on an inner rim tire, or there is more than one flat tire, the vehicle will be towed in accordance with the provisions under "Towing." Tire repair and installation, and removal of tire chains are at Licensee's expense. Trailers up to 21 feet, while in tow, are eligible for tire change only when an inflated spare is available.

Fuel delivery:

An emergency supply of fuel (not more than 2 gallons) and water when readily obtainable will be delivered to a vehicle in immediate need. If emergency supplies are not readily available, the vehicle will be towed in accordance with the provisions under "Towing."

Lockout service:

Lockout service is rendered when the ignition key is locked inside the passenger compartment. Service is provided by the nearest Service Unit using conventional tools to open the passenger compartment door. If the service operator is unable to gain entry without material risk to the vehicle, the vehicle may be towed to a locksmith in accordance with the provisions under "Towing."  OTM does not contract with locksmiths. Locksmith services are at Licensee’s expense.

Towing service:

If an eligible vehicle becomes disabled and cannot be started or put in a safe and operable condition, OTM will tow the eligible vehicle up to ten (10) miles according to the instructions of Licensee.

Eligibility:

Eligible vehicles are vehicles for which insurance coverage is provide through On the Move’s insurance program and for which the applicable charges for the OTM Roadside Assistance Program and other agreements with OTM are paid in full and the contract is not otherwise in default.

Non-serviceable conditions:

  1. The vehicle is partially or entirely submerged in water, sand, mud or snow and cannot be serviced with standard equipment. However, upon Licensee’s approval, service for such vehicles may be made available as a Special Service and at additional expense.
  2. The vehicle is located where it would be illegal or dangerous to render service.
  3. The vehicle has been reported stolen or has been impounded and not released by the authorities.
  4. The tow would result in the breaking of an ordinance or law.

Limitations:

  1. Each vehicle in the OTM Roadside Assistance Program is limited to 3 (three) roadside occurrences per rolling twelve (12) month period .
  2. No more than 2 (two) gallons of fuel are delivered with Fuel Delivery service.
  3. Towing is limited to ten (10) miles in any direction indicated by Licensee or in the absence of such instruction the Licensee’s representative/customer. Towing charges are limited to $350 per occurrence and Licensee is responsible for all towing charges in excess of this amount.
  4. OTM reserves the right to cancel coverage for all of Licensee’s vehicles at any time based on claims history, fraud, abuse or other good reason.