On The Move, Inc.
January 11, 2021
On the Move, Inc. Licensees
Important Change Effective February 1, 2021:
On The Move, Inc. is excited to announce that we have reached an agreement with Sedgwick Claims Management to handle Vehicle Accident Reporting and Collision Damage Repair.
Effective February 1, 2021, you will contact Sedgwick Claims Management at 855-923-2088 to file a claim. We are confident that Sedgwick will bring the highest level of customer service to your claims process and continue to exhibit and improve on the customer service excellence that you expect from On The Move and our partners.
Since their founding in December 1969, Sedgwick has been a purpose- and values-driven company. Today, in addition to serving clients across all industries, Sedgwick administers more than 4.2 million claims annually built on a simple foundation — caring counts. Their approach to delivering quality service goes far beyond just managing claims – they aim to simplify the process and reduce complexity, making it easy and effective for everyone involved.
On the Move and Sedgwick are working as a team to make sure that this transition is as seamless as possible. For more information about this change, attached is a list of FAQ’s that will also be available on our website for reference.
We look forward to the continued success of our program and, even more, the continued success of you and your business as On The Move Licensees.
Q: Why the change?
A: Based on the ever-evolving needs of our program and feedback from our customers, we decided to seek out a more personalized relationship that is designed to best support you in your time of need. Sedgwick has extensive specialized experience in rental programs that will be a great fit when handling any claims.
Q: How does this change affect my policy?
A: It doesn’t. This change in no way affects or changes your policy. It only improves on your claims handling experience. While we hope nothing unexpected ever happens to your truck, having a number you can call for 24/7 accident reporting and a claims management company you can trust is our goal.
Q: What information do I need to have when filing a claim?
A: If the vehicle was being rented at the time of the accident you will need to submit the signed Rental Agreement, Safety Qualification Record, and copies of the renters driver’s license and insurance card to the claims representative. Additionally, be prepared to describe what happened in the accident and provide any police report information that may be available.
Q: What if there is no damage to my truck, but the truck caused damage to someone else’s vehicle or property?
A: The process for reporting damages to another party’s property will not change. You or the claimant are still able to contact Zurich/Empire Fire and Marine at 800-987-3373.
Q: Will I have the same accident reporting packet?
A: A reporting packet is not required by Sedgwick. Best practice is to keep a copy of your insurance card and contact information in the glove box of the truck for your clients’ reference in the event of an accident.
Q: What if I need to report a claim before the transition date?
A: All accidents and injuries occurring before 2/1/2021 should still be reported to Fleet Response at 800-338-0619. Any claims filed with Fleet Response will remain with them until they are closed.
Q: What about my open claim?
A: Any status inquiries on claims occurring before 2/1/2021 will continue to be handled by Fleet Response until the claim is closed.
Q: Who do I call for claim status or if I’m not happy with the adjuster?
A: Call Sedgwick directly at 855-923-2088. On The Move employees do not have access to your claim or information on status. Sedgwick administers the claims program utilizing licensed adjusters familiar with the laws within your state.
Q: What will be different with Sedgwick?
A: You will still make a simple phone call to report your claim. Sedgwick will provide a higher level of expertise and more prompt resolution to your claim. When another party is at fault for the incident, Sedgwick will contact the other party and/or their insurance company as On The Move’s representative to recover the repair costs and all other expenses associated with the incident.